Terms of Use

By creating an account or using Tenure, you agree to these terms on behalf of yourself and the organization you represent. If you don’t agree, please don’t use the service. If you’re accepting on behalf of an organization, you confirm you have the authority to do so.

Tenure is the system of record for organizations where leadership turns over faster than knowledge does, universities, nonprofits and NGOs, small and mid-sized businesses, associations and chapters, offered through a pilot and early access. It keeps an organization’s operations, finance, events, members, documents, and institutional memory, in one place, so the role persists even as the people in it rotate. Because the product is still being built alongside the organizations who use it, features may change, appear, or be removed as we learn what actually serves each transition.

You are responsible for keeping your access to Tenure secure, and for telling us promptly if you think someone else has it.

We do not hold you personally responsible for activity that happens under your account during the pilot. The pilot access model is not built on an individual credential that only you hold, so we will not treat an action recorded under your name as proof that you took it. Ask us for the current sign-in mechanism and we will walk you through it; it is the first thing we intend to replace.

Your organization keeps ownership of the content it stores in Tenure. We don’t claim it as ours. We process it only to provide the service to your organization, as described in our Privacy notice. We do not use your content to improve the product for anyone else, to build datasets, or to train models, and we will not start doing so without your written permission.

That wording is deliberate. An institution treating us as a school official cannot have its records processed for our own product development, and “to improve the service” is broad enough to swallow that restriction.

Use Tenure for its purpose, running your organization and passing on its record. Please don’t:

• Misuse, disrupt, or attempt to break the service or its security.
• Breach the rights of others, including privacy and intellectual property.
• Upload unlawful content, or content you don’t have the right to share.
• Use the service to harm, harass, or impersonate others, or to send spam.

The record belongs to the organization, not to any one person who held a seat. When leadership changes hands, access passes to the inheriting board. Individuals who created entries don’t take the record with them when their term ends. Keeping the knowledge with the seat is the whole point. We’ll work with an organization’s current leadership to manage access and transfers.

During the pilot, Tenure is provided as-is. We may modify, add, or pause features as the product develops, and we may take the service offline for maintenance or improvements. We don’t guarantee uninterrupted or error-free availability while we’re still building. We’ll give organizations reasonable notice of significant changes when we can.

If we become aware of a security incident affecting your organization’s records, we will tell you without undue delay and in any event within 72 hours of becoming aware of it. We will tell you what we know, what we do not yet know, what we are doing about it, and what we recommend you do. We will not wait until we have a complete picture before telling you that something happened.

You should plan for this, because Tenure is two people and a system of record is the wrong place for optimism. If we decide to stop running the service, we will give your organization at least 30 days’ notice and provide a complete export of its record before access ends.

One limit you should know when you weigh that commitment: there is no self-service bulk export in the product today. Export is something we do by hand on request. That is a real dependency on us continuing to be reachable, and it is on the roadmap precisely because it should not be.

To the extent the law allows, we are not liable for indirect or consequential losses arising from use of the service during the pilot. None of this limits rights you have that cannot be waived under applicable law. Keep your own copies of anything truly critical.

For vendor due diligence: Tenure is not yet incorporated, and these terms are not backed by a corporate liability shield, professional indemnity or cyber insurance. Indemnities, insurance certificates and liability caps are therefore out of scope until incorporation completes. Where your procurement process requires them, raise it with us at the start and we will tell you the current position.

You can stop using Tenure at any time, and an organization can ask us to close its account and return or delete its record. We may suspend or end access if these terms are seriously or repeatedly broken, or if we need to for security or legal reasons. If we end your access, we’ll give your organization a fair chance to retrieve its record where we reasonably can.

The pilot is free. No fees, subscription or usage charges are payable for it, and there are no taxes to pass on because there is nothing to invoice. If Tenure ever charges an organization, that will require a separate written agreement signed in advance, it will not appear by way of an update to this page.

As Tenure grows beyond the pilot, these terms will evolve with it. We will give at least 30 days’ notice by email before a material change takes effect, and a change will never apply retroactively to anything that happened before it. If you do not accept a change, you may end your use of the service before it takes effect and we will provide an export of your record.

What we will not do is treat your continued use as acceptance. An earlier version of this page said exactly that, and a procurement reviewer was right to refuse to sign under it: deemed acceptance means an institution can be bound by terms it never read, by doing nothing.

These clauses were absent from an earlier version of this page. A document that claims to form a contract and omits them is not one.

• Governing law and venue. These terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules, and the state and federal courts located in Monroe County, New York have exclusive jurisdiction. A pilot agreement with an institution may specify otherwise, and the institution’s own requirements would take precedence in that negotiation.
• Confidentiality. Each side will protect the other’s non-public information with at least reasonable care and use it only for the purpose it was shared. This runs both ways.
• Publicity. Neither side may use the other’s name, marks or logo, or describe the relationship publicly, without prior written permission. This is the clause that governs how we may describe an institution on this website, and we hold ourselves to it.
• Notices. Notices to us go to legal@tenurework.com. Notices to you go to the address your organization gives us. Email is sufficient for both, including for the notice periods above.
• Assignment. Neither side may assign these terms without the other’s written consent, except that we may assign them to a legal entity we form to operate Tenure, which, given that no such entity exists yet, is a foreseeable event rather than a hypothetical.
• Severability. If any provision is held unenforceable, the rest stays in force.
• Entire agreement. These terms and the Privacy notice are the whole agreement about the website and early access. They are not a pilot agreement, and they do not override one.

Questions about these terms? Write to us at legal@tenurework.com and we will reply.